Terms of use
These Terms of Use (“Terms”) govern your access to and use of the Raptor Trace AU websites, mobile applications, APIs, and related services (collectively, the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. Who we are
The Service is operated by Raptor Trace AU (“we”, “us”, “our”). Contact: support@raptortrace.com.au.
2. Eligibility and accounts
You must provide accurate registration information and keep your credentials secure. You are responsible for all activity under your account. Notify us promptly if you suspect unauthorised access.
3. The service
We provide GPS tracking, mapping, alerts, reporting, and related fleet tools. Features may change over time. We do not guarantee uninterrupted or error-free operation.
4. Location data, consent, and compliance
- You are responsible for obtaining any legally required consent from drivers and other individuals whose location is collected via devices you install or manage, and for complying with applicable workplace, surveillance, and road-use laws (including visible notice requirements where they apply).
- Our Privacy Policy describes how we handle personal and telemetry data.
5. Acceptable use
You agree not to:
- Use the Service for unlawful, harassing, or discriminatory purposes.
- Attempt to gain unauthorised access to our systems, other users’ data, or third-party networks.
- Reverse engineer, scrape, or overload the Service except as permitted by law.
- Misrepresent identity or affiliation, or resell access without our written agreement.
6. Your content and organisations
You retain rights to data you submit. You grant us a licence to host, process, and display that data as needed to provide the Service. If you use the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.
7. Fees
Paid plans, invoicing, and taxes are as agreed in your order or contract. We may suspend access for non-payment where permitted.
8. Intellectual property
The Service, branding, and software are owned by us or our licensors. Except for the limited right to use the Service under these Terms, no rights are granted.
9. Third-party services
The Service may integrate third parties (e.g. maps, hosting, authentication). Their terms and privacy practices may apply in addition to ours.
10. Disclaimers
To the maximum extent permitted by Australian law, the Service is provided “as is” without warranties of any kind, whether express or implied, including merchantability or fitness for a particular purpose. Tracking and alerts are not a substitute for safe driving, security procedures, or emergency services.
11. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, consequential, or special loss, or loss of profits, data, or goodwill. Our total liability arising from these Terms or the Service in any 12-month period is limited to the fees you paid us for the Service in that period (or AUD $100 if none). Nothing excludes or limits liability that cannot be excluded under the Australian Consumer Law.
12. Indemnity
You indemnify us against claims and losses arising from your misuse of the Service, breach of these Terms, or violation of law or third-party rights in connection with your use of tracking devices or data.
13. Suspension and termination
We may suspend or terminate access for breach, risk, or legal requirements. You may stop using the Service at any time. Provisions that by nature should survive (e.g. liability limits, indemnity) survive termination.
14. Changes
We may update these Terms by posting a new version on this page and updating the “Last updated” date. Continued use after changes constitutes acceptance where permitted by law. For material changes, we will use reasonable efforts to notify you (e.g. in-app or email).
15. Governing law
These Terms are governed by the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of the courts of Queensland, subject to any non-waivable rights you may have under the Australian Consumer Law.